Wrote this on FRIDAY, MAY 24, 2013 but never post, copy and paste to post it! :)

 

Wrote this on FRIDAY, MAY 24, 2013 but never post, copy and paste to post it! :)

3 essential skills on Dynamic Listening

Reading - nonverbal signs
Nose touch
Making decision
The mouth guard
If person is speaking he is probably telling a lie.
If he is listening he feels you are lying.
The neck scratch
Scratches about 5 times - signal of doubt or uncertainty - "I am not sure I agree".
Evaluating critically.

Building rapport with non-verbal

Smiling, eye contact, tilting, nodding & sitting forward

Probing - questioning

Using marking out technique

Identifying 1 or few words spoken by someone & asking him / her to elobrate.

E.g. What do u mean by.......?

What does ..... Exactly mean to u?

Can u give me an example what u mean by......?

Reflecting - facts vs feelings

More feelings than facts - empathising

More facts than feelings - paraphrasing